If you need to return the product for any reason, please notify us within 5 business days
of the delivery date via email or phone. After this initial contact, we will
provide further instructions based on your specific situation. Due to the
nature of the product and applicable laws, certain restrictions may apply. All
returns, refunds and/or exchanges shall be issued in the sole discretion of the
Vendor and the Company and in accordance with applicable local and state laws
and regulations. You may initiate a return or exchange via mail. If approved by
Vendor and the Company, all returned products must be unopened, in the state
you received them, and in the original packaging.  These products will be sent to the vendor
purchased from and will be subject to sole discretion and decision by The Oak
Room

Please read
the conditions below. If all conditions are not met, Vendor reserve the right
to refuse the return or to charge a minimum 25% restocking fee. All returned
items must be in a new condition, in their original unaltered packaging
(including an intact bottle label and UPC code). Vendors can only refund the
original purchase price.

Nonreturnable
Items:    

• Spirits  
• Accessories    
• Opened bottles.      
• Broken bottles

Select special-order wines, or any item
indicated on the website as nonreturnable


Exchanges

Please
allow 5-7 business days for mail-in exchanges to be processed.

Refunds
& Credits

Please
allow 5-7 days for a credit to appear on your account. In most cases, Vendor
will issue your refund in the same way you made the original purchase. Please
note Vendor can only refund the original purchase price. Shipping and handling
fees are nonrefundable unless a wrong item is sent to you.

If you
request a cancellation or a refund for an order that has not been given to the
carrier or is ready to be given to the carrier that consists of any special
ordered items, there will be a charge of 25% restocking fee as those special
items are non-returnable to our suppliers. Please note Vendors can only refund
the original purchase price. Shipping and handling fees are nonrefundable
unless a wrong item is sent to you.

Insurance
Damaged Items For insurance purposes, vendors need proof of the damaged items. Vendors need clear
pictures of the sealed neck of every bottle which is claimed to be damaged. No exceptions!    
If there are multiple bottles, vendor needs a picture of individual bottles and another
picture of all the damaged bottles together in one picture.      
If the charge is disputed as damaged / defective item, vendor will need the same proof as mentioned above.

Thanks for helping us avoid fraud!

We reserve the right at any time to modify or
discontinue the Service (or any part or content thereof) without notice at any
time. We shall not be liable to you or to any third-party for any modification,
price change, suspension or discontinuance of the Service. Certain products or services may be available
exclusively online only on the Website. These products or services may have
limited quantities and are subject to the terms laid out in our Return Policy. We
have made every effort to display as accurately as possible the colours and
images of our products that appear at the Store. We cannot guarantee that the
display on your computer monitor’s display will accurately depict it. We
reserve the right to, without obligation, limit the sales of our Products or
Services to any person(s), geographic region or jurisdiction. We may exercise
this right on a case-by-case basis. We reserve the right to limit the
quantities or discontinue any of any products or services that we offer. All
descriptions of products or product pricing are subject to change at any time
without notice, at our sole discretion. Any offer for any product or service
made on this Site is void where prohibited. We do not warrant that the quality
of any products, services, information, or other material purchased or obtained
by you will meet your expectations, or that any error in the Service will be
corrected.