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Privacy Policy

  • What we do with your information

    When you purchase something from our store, as
    part of the buying and selling process, we collect the personal information you
    give us such as your name, address and email address. When you browse our
    store, we also automatically receive your computer’s internet protocol (IP)
    address in order to provide us with information that helps us learn about your
    browser and operating system. Email marketing: With your permission, we may
    send you emails about our store, new products and other updates.

  • Consent

    How do you get my consent?

    When you provide us with personal information to complete a transaction, verify
    your credit card, place an order, arrange for a delivery or return a purchase,
    we imply that you consent to our collecting it and using it for that specific
    reason only. If we ask for your personal information for a secondary reason,
    like marketing, we will either ask you directly for your expressed consent, or
    provide you with an opportunity to say no.

    How do I withdraw my consent?

    If after you opt-in, you change your mind, you may withdraw your consent for us
    to contact you, for the continued collection, use or disclosure of your
    information, at anytime, by contacting us at info@theoakroom.co.za

  • Disclosure and Changes to this Privacy Policy

    We may disclose your personal information if
    we are required by law to do so or if you violate our Terms of Service. We reserve the right to modify this privacy
    policy at any time, so please review it frequently. Changes and clarifications
    will take effect immediately upon their posting on the website. If we make
    material changes to this policy, we will notify you here that it has been
    updated, so that you are aware of what information we collect, how we use it,
    and under what circumstances, if any, we use and/or disclose it.

    If our store is acquired or merged with another company, your information may
    be transferred to the new owners so that we may continue to sell products to
    you.

    By using our website, you (the visitor) agree
    to allow third parties to process your IP address, in order to determine your
    location for the purpose of currency conversion. You also agree to have that
    currency stored in a session cookie in your browser (a temporary cookie which
    gets automatically removed when you close your browser). We do this in order
    for the selected currency to remain selected and consistent when browsing our
    website so that the prices can convert to your (the visitor) local currency.

  • Shopify, Questions and Contact Information

    Our store is hosted on Shopify Inc. They
    provide us with the online e-commerce platform that allows us to sell our
    products and services to you. Your data is stored through Shopify’s data
    storage, databases and the general Shopify application. They store your data on
    a secure server behind a firewall.

    Payment:

    If you choose a direct payment gateway to complete your purchase, then Shopify
    stores your credit card data. It is encrypted through the Payment Card Industry
    Data Security Standard (PCI-DSS). Your purchase transaction data is stored only
    as long as is necessary to complete your purchase transaction. After that is
    complete, your purchase transaction information is deleted.

    All direct payment gateways adhere to the standards set by PCI-DSS as managed
    by the PCI Security Standards Council, which is a joint effort of brands like
    Visa, Mastercard, American Express and Discover.

    PCI-DSS requirements help ensure the secure handling of credit card information
    by our store and its service providers.

    For more insight, you may also want to read Shopify’s Terms of Service
    (https://www.shopify.com/legal/terms) or Privacy Statement
    (https://www.shopify.com/legal/privacy). If you would like to: access, correct, amend
    or delete any personal information we have about you, register a complaint, or
    simply want more information contact our Privacy Compliance Officer at
    info@theoakroom.co.za

    [Re: Privacy Compliance Officer]

  • Third Party Services

    In general, the third-party providers used by
    us will only collect, use and disclose your information to the extent necessary
    to allow them to perform the services they provide to us.

    However, certain third-party service providers, such as payment gateways and
    other payment transaction processors, have their own privacy policies in
    respect to the information we are required to provide to them for your
    purchase-related transactions.

    For these providers, we recommend that you read their privacy policies so you
    can understand the manner in which your personal information will be handled by
    these providers.

    In particular, remember that certain providers may be located in or have
    facilities that are located a different jurisdiction than either you or us. So
    if you elect to proceed with a transaction that involves the services of a
    third-party service provider, then your information may become subject to the
    laws of the jurisdiction(s) in which that service provider or its facilities
    are located.

    As an example, if you are located in Canada and your transaction is processed
    by a payment gateway located in the United States, then your personal
    information used in completing that transaction may be subject to disclosure
    under United States legislation, including the Patriot Act.

    Once you leave our store’s website or are redirected to a third-party website
    or application, you are no longer governed by this Privacy Policy or our
    website’s Terms of Service.

    Links

    When you click on links on our store, they may
    direct you away from our site. We are not responsible for the privacy practices
    of other sites and encourage you to read their privacy statements.

  • Security, cookies and age of consent

    To protect your personal information, we take
    reasonable precautions and follow industry best practices to make sure it is
    not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

    If you provide us with your credit card information, the information is
    encrypted using secure socket layer technology (SSL) and stored with a AES-256
    encryption. Although no method of transmission over the Internet or electronic
    storage is 100% secure, we follow all PCI-DSS requirements and implement
    additional generally accepted industry standards. Here is a list of cookies that we use. We’ve
    listed them here so you that you can choose if you want to opt-out of cookies
    or not.

    • session_id, unique token, sessional, Allows Shopify
      to store information about your session (referrer, landing page, etc).
    • shopify_visit, no data held, Persistent for 30
      minutes from the last visit, Used by our website provider’s internal stats
      tracker to record the number of visits
    • shopify_uniq, no data held, expires midnight
      (relative to the visitor) of the next day, Counts the number of visits to a
      store by a single customer. cart, unique token, persistent for 2 weeks, Stores information
      about the contents of your cart.
    • secure_session_id, unique token, sessional storefront_digest,
      unique token, indefinite If the shop has a password, this is used to determine
      if the current visitor has access. By using this site, you represent that you are
      of legal age to consume alcohol in your state or province of residence.
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